Privacy Policy

1. Overview

This Privacy Policy sets out how we use and protect any information that you provide through this website.

You are not required to provide personal information to view the public pages of our website. However, where you provide personal information, such as when subscribing to a newsletter, contacting us, making an enquiry or registering with us, this policy explains how that information is collected, used and processed.

Where consent is required, you will be asked to provide it through an appropriate opt-in mechanism.

We are committed to ensuring that your privacy is protected. Any information by which you can be identified will be used in accordance with this policy.

1.1 Changes to Our Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page, and we recommend reviewing it periodically.

If you have questions or concerns regarding your privacy, please contact us using the details provided on our website.

2. Relevant Legislation

We aim to comply with applicable UK data protection and privacy legislation, including:

UK General Data Protection Regulation (UK GDPR)

Data Protection Act 2018

Privacy and Electronic Communications Regulations (PECR)

3. Personal Information We Collect

3.1 Information Collected

We may collect the following information:

Name and title

Contact information, including email address and telephone number

Demographic information, such as postcode, preferences and interests

Other information relevant to the services we provide

3.2 How We Use Your Information

We may use your information to:

Understand your needs and provide our services

Maintain internal records

Respond to enquiries and communicate with you

Improve our products and services

Send promotional emails, special offers or other information where permitted

Contact you for market research purposes

Customise website content according to your interests

Comply with legal obligations and requests from relevant authorities

3.3 How Long We Keep Your Information

Our existing retention policy is to securely store personal information for up to two years, unless there is an ongoing relationship or another reason to retain the information.

You may request the deletion of your personal information by contacting us. Requests will be handled in accordance with applicable data protection legislation.

4. Email Newsletters

We may use email newsletters to communicate news, updates, promotions and other relevant information.

To subscribe, you will be asked to provide your email address.

You can unsubscribe at any time using the unsubscribe link provided in our marketing emails.

5. Securing Your Information

We are committed to ensuring that your information is secure.

Appropriate technical and organisational measures are used to help protect personal information against loss, misuse, alteration and unauthorised access.

Personal information is stored using secure systems and servers.

6. Cookies

Cookies are small files placed on your device that help websites remember preferences, support functionality and collect information about website usage.

Our website may use cookies for purposes including:

Essential website functionality

Remembering visitor preferences

Analysing website traffic and performance

Supporting third-party services and integrations

Where required, we will request your consent before using non-essential cookies.

6.1 Managing Cookies

You can control or delete cookies through your browser settings.

For further information, visit www.aboutcookies.org.

6.2 First-Party Cookies

First-party cookies are set directly by the website.

These may support essential functionality, user preferences and website performance monitoring.

6.3 Google Analytics

Where Google Analytics is enabled, it may collect information about how visitors use the website, including:

Pages visited

Time spent on pages

How visitors arrived at the website

Interactions and navigation patterns

Google Analytics uses cookies and other technologies to collect usage information.

Further information is available through Google's Privacy Policy.

6.4 Third-Party Cookies

Third-party cookies may be used by external services integrated into our website, including social media platforms and embedded content.

These services may collect information about your interaction with their content.

We recommend reviewing the privacy policies of any third-party services you use.

6.5 Session Cookies

Session cookies may be used to support essential website functionality and maintain information during a browsing session.

Disabling essential cookies may affect the operation of certain website features.

6.6 Links to Other Websites

Our website may contain links to external websites.

Once you leave our website, we have no control over how those websites collect, store or process your information.

External websites are not covered by this Privacy Policy. We recommend reviewing their privacy policies before providing personal information.

7. Controlling Your Personal Information

We will not sell, distribute or lease your personal information to third parties unless we have your consent or are otherwise permitted or required by law.

7.1 Your Rights

Under applicable data protection legislation, you may have the right to:

Request access to personal information held about you

Request correction of inaccurate information

Request deletion of personal information

Withdraw consent where processing relies on consent

Object to certain types of data processing

Request restriction of processing

Request transfer of your data where applicable

To exercise these rights, please contact us using the contact details provided on our website.

7.2 Subject Access Requests

You have the right to request a copy of the personal information we hold about you.

This is known as a Subject Access Request (SAR).

To submit a request, please contact us by email.

If any information we hold is incorrect or incomplete, please contact us so that we can update our records.

7.3 Right to Complain

If you are concerned about how we handle your personal information, please contact us first so we can investigate.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO).

Website: www.ico.org.uk

8. Data Breaches

We take reasonable measures to prevent unauthorised access to personal information.

Where a personal data breach occurs, we will investigate and assess the incident.

Where legally required, we will report qualifying breaches to the relevant supervisory authority within 72 hours of becoming aware of them.

We will also notify affected individuals where required by applicable data protection legislation.

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